Privacy Policy

1. Introduction

Founded in 2021, Reel Unlimited® provides unlimited design services for agencies, startups, and marketing teams globally. We offer professional graphics, websites, and video content through 30-day services and monthly subscriptions with dedicated designers, branded client portals, and unlimited revisions.

This privacy policy explains how we collect, use, and protect your information when you use our design platform globally.

Reel Unlimited services are owned and provided by Tarkle, Inc. dba Reel Unlimited (1309 Coffeen Avenue, Sheridan, Wyoming, 82801, United States), Reel Unlimited, Inc. (107 Ray Avenue, Hueytown, Alabama, 35023, United States), Tarkle Limited (Suite 10 Capital House, 61 Amhurst Road, London, United Kingdom, E8 1LL), and Tarkle Limited (Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, 999077, Hong Kong). These entities collectively operate under the Reel Unlimited® trademark and service offerings globally.

2. Information We Collect

We collect information necessary to provide and improve our design services globally. This includes:

Account Information: Your name, email address, company information, and contact details for service delivery and billing purposes.

Project Data: Records of your design projects, including project files, briefs, specifications, and collaboration history to ensure seamless service delivery and team coordination.

Payment Information: Billing details processed through our secure payment providers for 30-day access, monthly subscriptions, and single project purchases.

Usage Data: Platform usage information to improve your experience and optimize our services.

Technical Information: IP addresses, device details, and browser information for security and functionality purposes.

All information collection is limited to what's necessary for providing our design services and maintaining platform security.

3. How We Use Your Information

We use your information to:

Deliver Services: Manage project workflows, facilitate team collaboration, and maintain white-label branding for agency clients.

Process Transactions: Handle payments for 30-day access, monthly subscriptions, single projects, and white-label add-ons.

Provide Support: Offer customer support and technical assistance across all service types.

Maintain Security: Ensure platform security and prevent unauthorized access.

Send Communications: Provide service updates, project notifications, and support communications. With your consent, we may send marketing communications about new features or services.

Improve Services: Use aggregated and anonymized data for analytics, performance monitoring, and service improvements.

All information usage is strictly limited to legitimate business purposes related to providing our design services and complying with legal obligations.

4. Data Storage and Security

Storage Infrastructure: Your data is stored securely using industry-standard cloud infrastructure with robust security measures including:

Encryption during data transmission and storage
Regular security monitoring and updates
Access controls and authentication protocols
Comprehensive backup and disaster recovery procedures

Data Retention: We retain your data as follows:

Account data while your account remains active
Project files for 6 months after service ends
Payment records for legal and tax compliance periods
Analytics data is anonymized and aggregated for business insights

International Transfers: Given our global operations, your data may be transferred and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for all international data transfers and maintain consistent security standards globally.

5. Your Rights

Depending on your location, you may have various rights regarding your personal data, including:

Access and Portability: Request a copy of your data in a portable format and export your project files and account information.

Correction and Updates: Update your account details and preferences at any time.

Deletion: Request deletion of your personal information subject to legal and contractual obligations.

Control: Opt-out of marketing communications, manage cookie preferences, and control data sharing settings.

To exercise these rights, contact us at privacy@reelunlimited.com. We respond promptly to all data-related requests in accordance with applicable laws. Some requests may require identity verification to protect your privacy and security.

We are committed to respecting your privacy choices and will work with you to address any concerns about how your personal information is collected, used, or stored.

6. Data Sharing

We are committed to protecting your privacy and never sell your personal data. We share information only in these circumstances:

6.1 Service Providers

We work with trusted third-party service providers who help us deliver our services. These providers are bound by strict data protection agreements and may only access your information as necessary to provide their services.

6.2 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, property, or safety.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

6.4 Consent

We may share information with your explicit consent or at your direction, such as integrating with third-party tools you authorize.

7. Cookies and Tracking

7.1 Essential Cookies

We use essential cookies for:

User authentication and security
Basic platform functionality
Session management
Security monitoring

7.2 Analytics and Performance

We use analytics tools to understand platform usage and improve our services. These tools may use cookies and similar technologies to collect usage data.

7.3 Cookie Management

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect platform functionality.

8. Compliance with Privacy Laws

We comply with applicable privacy laws globally, including:

For EU and UK users: GDPR requirements through lawful basis for data processing, comprehensive data protection impact assessments, privacy by design principles, and dedicated data protection officer oversight.

Global Compliance: We maintain compliance with regional data protection regulations worldwide, including CCPA in California, PIPEDA in Canada, Privacy Act in Australia, PDPA in Singapore, and other applicable laws.

We maintain appropriate data processing agreements with all service providers and ensure they meet our security and privacy standards. Regular audits and compliance reviews help us maintain consistent protection of your personal information across our global operations.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect or maintain information from anyone under 18. If we discover that we have collected personal information from a person under 18, we will delete that information immediately and terminate the associated account.

Parents or guardians who believe their child has provided personal information to us should contact us immediately at privacy@reelunlimited.com.

10. Sub-Processors and Service Providers

We use trusted third-party service providers to help us deliver our services globally:

10.1 Infrastructure and Security

Cloudflare: Content delivery and security services
Google: Email and productivity tools
Kinsta and Hostinger: Website hosting services
Vercel: Application hosting and deployment
Supabase: Database services and management
Resend and Mailgun: Email delivery services

10.2 Payment Processing

Stripe, Wise, and PayPal: Payment processing and billing
Swipe One CRM: Customer relationship management
ChartMogul, ProfitWell: Subscription analytics and metrics

10.3 Design and Project Tools

ProRequests: Project and billing management
Cloudbrand: File sharing and delivery management
Slack: Team and client communication
Figma and Adobe: Design tools and software
Webflow, Hostinger: Website development tools

10.4 Customer Support and Analytics

Intercom: Customer support and communication
Fathom Analytics: Website analytics and insights
Loops: Email marketing and automation

10.5 Partner Programs

Awin Inc. and Impact Holdings: Affiliate management
Partnero: Built-in affiliate management software

10.6 Service Provider Standards

Each service provider is carefully selected and bound by comprehensive data protection agreements. They may only access and use your information as necessary to provide their services to us. We regularly review their security practices and compliance standards.

These providers may be located in different countries worldwide. By using our services, you acknowledge that your information may be transferred to these providers as necessary to deliver our services, with appropriate safeguards in place.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes through:

Email notifications to your registered address
Platform notifications when you log in
Updates posted on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

For privacy-related questions, concerns, or requests, please contact us at privacy@reelunlimited.com.

Primary Address for Legal Correspondence:
Tarkle, Inc. dba Reel Unlimited
1309 Coffeen Avenue, Suite 15023
Sheridan, WY 82801, United States

This is our designated address for all privacy and legal correspondence. We are committed to addressing your privacy concerns promptly and transparently. Please allow up to 30 days for a complete response to complex requests. Our Data Protection Officer can be reached at the same email address for specific data protection inquiries.

This Privacy Policy governs all Reel Unlimited services and platforms globally. For general service questions, please contact support@reelunlimited.com.